Q&A

Can I take my cell phone in the room?

We do allow cell phones in the room in case of any emergency calls you may receive. However, any photography or video recording is STRICTLY prohibited in the rooms. Group photos will be taken in the lobby by our staff after your game.

Are we locked in the room?

For the purposes of the game, you are “locked” in a room and you need to find a way to unlock the door in order to escape. However, the doors are held by 12 volt industrial magnets attached to an exit/panic button on both sides of the door. The customers have the option of using this button if necessary to step out of the room during a game.

How long is the game?

The game is 60 minutes, with a few minutes of introduction and explanation of rules. This is why we strongly suggest you arrive at least 15 minutes prior to the start of your game.

Is there an age limit?

No. However, we recommend anyone 13 or younger to be accompanied by an adult.

How much does it cost to play?

Adults – $27.00

Children – $25.00
(Promos are available each month and can be be located on our website under SPECIAL OFFERS)

How do I purchase tickets?

By booking online through our website using your credit or debit card. Each game has a maximum number of tickets that can be purchased for each session. If your group does not purchase all of the tickets for that game the remaining tickets are still available for other customers to purchase.

Refund policy

We allow customers to change reservations up to 24 hours before their scheduled games. You must contact us by phone or email. There are no additional fees for rescheduling of games.
There are NO refunds or reducing the amount of players after bookings.
We understand things happen so if we are able to, we will work with our customers if it is within our power.
Special accommodations for corporate events.Generally, mornings and afternoons are available for corporate or private events.

Please call us at
440-360-7750 or email us at info@escaperoomclev.com and someone from our staff will contact you ASAP!

What if I am late?

We will admit you but we do encourage all our customers to arrive at least 15 minutes early.
Please note, we reserve the right to modify the length of your game. Delaying a game can cause conflicts with other bookings. Please be considerate of other groups and arrive on time. No refunds are issued for late groups.

Can I bring a last minute friend without a reservation?

As long as the game you reserved is not sold out…YES!

What’s the least amount of players allowed?

2 of course. Games with only 2 people are less likely to escape.

What if we have a group larger than you can fit in one room?

You will be divided into two groups and book multiple rooms. You must purchase the appropriate amount of available times to book back-to-back sessions. It’s perfect for competition!

What if I want to play only with my group?

Our average room size holds 10-12 people. If your group does not purchase all the tickets for an available session, the remaining tickets will still be available for purchase by other groups or individuals; you may be paired with other players.

Are food or beverages allowed?

Food and beverages are not permitted in the rooms.

Alcohol Policy

Alcohol is prohibited on the premises. Please help us promote a “family friendly” environment. Management reserves the right to refuse service to anyone that appears to be physically intoxicated without refund.

Where is parking?

North Olmsted: Our parking is located directly behind Mickey’s Auto – Rear of the building) Please do not park at the North Olmsted Animal Hospital (along the side of their building) or at Malley’s Chocolates. They reserve the right to tow vehicles.

 

Website security policy.

EFFECTIVE DATE: MARCH 17, 2016

This policy describes the personal information we collect on www.escaperoomclev.com and any other authorized sites, services and tools where this policy appears (collectively, this “Site”), how we use it, and when we share it with third parties. Program terms applicable to Programs not described herein or in the Terms of Use Statement provide additional information about information collected related to that Program(s) and how it is used in connection with the applicable Program. This policy applies only to information collected via this Site, and unless otherwise specifically described herein or in any Program terms, does not apply to information collected offline (including but not limited to information you may provide over the phone, via fax, or when visiting a ESCAPEROOMCLEVELAND or any other website of ESCAPEROOMCLEVELAND or on third party sites) (see Third Party Sites section below). Please note that not all of the features/functionality described are available on or through each portion of the Site.

By using this Site, you agree to this Privacy Policy and to the Terms of Use statement (“Statement”) governing its use and Program terms applicable to various Programs. If you have questions, comments or concerns about this Privacy Policy, please Contact Us. Be sure to check this page periodically for updates, as your continued use of this Site and/or participation in any Program signifies your acceptance of any changed terms.

Information Collected and How It Is Used

Information is collected about you (directly and/or through the activities of third party suppliers and service providers (“suppliers”) and/or franchisees) from various sources, including without limitation the following:

information you provide when you Contact Us through this Site, information you provide on the Program/account registration and other online pages, surveys, or other submission through this Site and/or in connection with Programs and services available through this Site, information recorded as a result of your interaction with us and/or franchisees and/or use of the Site (including without limitation information we receive when you use your Program member card(s), historical sales information, information about your location and the device you are using, through this Site or any other website or in any other manner), information you provide when you respond to surveys conducted by or on behalf of us and/or franchisees, information we gather about you through our marketing activities (see the Site Usage and Targeted Marketing Information section below), information we collect about you from outside of this Site, including without limitation information we receive from you in person and/or from third parties (including without limitation from franchisees and referrals from third parties), information we collect about you from third parties in order to supplement our existing information about you, and as described elsewhere in this Privacy Policy and applicable Program terms.

The information collected may be combined with other information and may be used and disclosed in a number of ways by us (directly and/or through the activities of franchisees and/or supplier(s)), to help us better understand and serve our customers, or as otherwise described, including without limitation as described below.

To provide you with, or otherwise respond to your requests for, information and/or services, including but not limited to e-newsletters, access to our webcasts concerning quarterly earnings, marketing and other programs, identifying a Panera Bread bakery-cafe location and letting you know if you qualify for an Operation Donation program.

To administer Programs and services, including without limitation providing you with services and Program benefits, features and related communications, to verify your participation in the Program or service, to process orders placed and applied.

Children’s Privacy

This Site is not directed toward children under the age of thirteen, and we do not knowingly collect any personal information from children under the age of thirteen. If you are between the ages of 13 and 18, please ensure that you use this Site with the permission of a parent or guardian. If a child under thirteen provided this Site with personal information, we ask that a parent or guardian Contact Us, call us at 440-360-7750 or write us at ESCAPEROOMCLEVELAND Customer Resource Group, 23525 Lorain Rd North Olmsted, Ohio 44070. ESCAPEROOMCLEVELAND and we will promptly delete the child’s information from our records.

Security of Your Personal Information

ESCAPEROOMCLEVELAND maintains reasonable physical, electronic and procedural safeguards to protect your personal information. Unfortunately though, we can’t guarantee that any safeguards or security measures will be sufficient to prevent a security problem. If you believe your account(s) have been compromised, please immediately Contact Us and take immediate action to remove the credit card. Personal information and non-personal information are stored on computers and servers located in the United States. The United States may not offer a level of privacy protection for personal information as great as that offered in other jurisdictions. Therefore the disclosure of personal information is at your own risk. We make no representation that the practices described in this policy are compliant with laws outside of the United States that apply to the collection, security, use and disclosure of personal information. Email submissions over the Internet may not be secure. Please consider this fact before emailing any personal or confidential information.

Transfer of Assets or Business

In the event of a transfer or sale of some or all of our business or assets, ESCAPEROOMCLEVELAND may disclose your personal information to those involved in such a transfer or sale of business or assets.

Changing Your Information

Please notify us immediately of a lost or stolen member card. If you need to update, verify or delete your personal information related to a particular Program or service, please edit your account in the area provided, if available as part of a Program, Contact Us, or contact us at Customer Resource Group, ESCAPEROOMCLEVELAND, 440-360-7750.

Contests/Sweepstakes

On occasion, ESCAPEROOMCLEVELAND may conduct or sponsor contests/sweepstakes with the opportunity to win prizes. As part of entering a contest or sweepstakes on-line through this Site or through a third party provider site, certain personal information may be required. This information will be used as described in the applicable Official Contest/Sweepstakes Rules.

Surveys

From time to time ESCAPEROOMCLEVELAND, directly or utilizing the services of third party provider(s), may ask you to participate in surveys. If you provide personal information, this information will be utilized as described in the privacy policy applicable to the site collecting the information, and any information transferred to ESCAPEROOMCLEVELAND shall be utilized as described in Information Collected and How It Is Used. Survey responses received by Panera may not be in an anonymous format and may be associated with your Program account number.

Site Usage and Targeted Marketing Information

Like most web sites, this Site gathers traffic patterns, site usage information and similar data. This usage data may identify you individually and we may associate it with other personal information that we collect from you on this Site and related to any Program(s) you participate in and as otherwise described in this Privacy Policy (see Information Collected and How It Is Used section of this privacy policy and any applicable individual Program terms for more details on how this information is used). This usage data may also be used in anonymous and/or aggregated form. We may share anonymous and/or aggregated statistics about visitors to this Site with others outside our Company, and we may allow third-parties to collect and aggregate non-personal information through this Site and/or supplier sites accessible from or through this Site.

This Site may use cookies, pixels, web beacons (described below) or other similar technology to enhance the browsing and usage experience on this Site. The information captured about your activities on this Site will make it possible for us, among other things, (i) to speed navigation and provide you with custom tailored content; (ii) to remember information you gave to us so you don’t have to re-enter it each time you visit this Site; (iii) to monitor the effectiveness of certain of our marketing campaigns; (iv) to monitor total number of visitors, pages viewed, web address you came from and type of browser you are using, and (v) enforce limitations on downloads described for on-line coupons and other similar offers.

We may from time to time use your information and third party service providers to implement and evaluate our marketing activities and programs, including without limitation activities on our Site and to engage in targeted and personalized online advertising on third party websites or other online or offline services operated by third parties. This marketing may be completed using data collected about you over time in connection with Programs you participate in, on this Site and other sites on the Internet, from our other marketing activities and programs, and from third parties with whom we work. This data may be collected on an individual basis, such as through information you have provided to us on this Site or through a Program, or based on the use of cookies, pixels, web beacons and other technology, as described below. This information may also be available to and/or shared with the third party service providers and others outside our Company on an anonymous basis for their own business purposes. For information about opting out of our third party service provider cookies/pixels/web beacons and certain other targeted advertising, please visit the Network Advertising Initiative website networkadvertising.org and aboutads.info/consumers.

“Cookies” are small files or records that are stored on your computer’s hard drive when you visit a website. To opt out of receiving most cookies related

Opt-Out

To opt-out of email marketing communications, unsubscribe using the “unsubscribe” choices at the bottom of an email marketing communication from us, or refer to the applicable account page. To opt-out of certain site and online advertising tracking, see Application/Site Usage and Targeted Marketing Information. To opt-out of future offline uses of your personal information, do not use your Program member card(s) or account(s) and contact us at Contact Us and request that your personal information be deleted. Please, note, however, that changes made either in an account area or by contacting us directly may not remove your personal information from specific uses or active marketing or other programs. This information will be updated as soon as reasonably possible, subject to retention for Program administration, dispute resolution, troubleshooting and other valid legal or business reasons. Please note that your historical usage information may remain in our records.

Third Party Sites

This Site may provide links to web sites not operated by ESCAPEROOMCLEVELAND including without limitation our supplier(s) related to certain Programs or services offered through this Site. ESCAPEROOMCLEVELAND assumes no responsibility for third-party websites, including but not limited to, the privacy practices of these third-party sites. We encourage you to be aware of this when you leave this Site, and we recommend that you review the privacy policies of every web site that collects personal information from you. This Privacy Policy applies only to this Site.

Although this Site may open a new browser window when you click on a link to a third party’s site, we do not guarantee that you will receive this alert when you leave this Site. It is your responsibility to determine when you have left.
Miscellaneous

This Privacy Policy is subject to, and incorporated by reference into, the Statement. Capitalized terms referenced in this Privacy Policy but not defined herein shall have the same meaning as identified in the Statement.

For More Information

If you have any questions regarding our Privacy Policy, please Contact Us or write to us at:

Customer Resource Group
ESCAPEROOMCLEVELAND
440-360-7750
23525 LORAIN ROAD
NORTH OLMSTED, OHIO 44070