Can I take my cell phone in the room?
We do allow cell phones in the room in case of any emergency calls you may receive. However, any photography or video recording is STRICTLY prohibited in the rooms. Group photos will be taken in the lobby by our staff after your game.
Are we locked in the room?
For the purposes of the game, you are “locked” in a room and you need to find a way to unlock the door in order to escape. However, the doors are held by 12 volt industrial magnets attached to an exit/panic button on both sides of the door. The customers have the option of using this button if necessary to step out of the room during a game.
How long is the game?
The game is 60 minutes, with a few minutes of introduction and explanation of rules. This is why we strongly suggest you arrive at least 15 minutes prior to the start of your game.
Is there an age limit?
No. However, we recommend anyone 13 or younger to be accompanied by an adult.
How much does it cost to play?
Adults – $27.00
Children – $25.00
(Promos are available each month and can be be located on our website under SPECIAL OFFERS)
How do I purchase tickets?
By booking online through our website using your credit or debit card. Each game has a maximum number of tickets that can be purchased for each session. If your group does not purchase all of the tickets for that game the remaining tickets are still available for other customers to purchase.
We allow customers to change reservations up to 24 hours before their scheduled games. You must contact us by phone or email. There are no additional fees for rescheduling of games.
There are NO refunds or reducing the amount of players after bookings.
We understand things happen so if we are able to, we will work with our customers if it is within our power.
Special accommodations for corporate events.Generally, mornings and afternoons are available for corporate or private events.
Please call us at
440-360-7750 or email us at firstname.lastname@example.org and someone from our staff will contact you ASAP!
What if I am late?
We will admit you but we do encourage all our customers to arrive at least 15 minutes early.
Please note, we reserve the right to modify the length of your game. Delaying a game can cause conflicts with other bookings. Please be considerate of other groups and arrive on time. No refunds are issued for late groups.
Can I bring a last minute friend without a reservation?
As long as the game you reserved is not sold out…YES!
What’s the least amount of players allowed?
2 of course. Games with only 2 people are less likely to escape.
What if we have a group larger than you can fit in one room?
You will be divided into two groups and book multiple rooms. You must purchase the appropriate amount of available times to book back-to-back sessions. It’s perfect for competition!
What if I want to play only with my group?
Our average room size holds 10-12 people. If your group does not purchase all the tickets for an available session, the remaining tickets will still be available for purchase by other groups or individuals; you may be paired with other players.
Are food or beverages allowed?
Food and beverages are not permitted in the rooms.
Alcohol is prohibited on the premises. Please help us promote a “family friendly” environment. Management reserves the right to refuse service to anyone that appears to be physically intoxicated without refund.
Where is parking?
North Olmsted: Our parking is located directly behind Mickey’s Auto – Rear of the building) Please do not park at the North Olmsted Animal Hospital (along the side of their building) or at Malley’s Chocolates. They reserve the right to tow vehicles.
Website security policy.
EFFECTIVE DATE: MARCH 17, 2016
Information Collected and How It Is Used
Information is collected about you (directly and/or through the activities of third party suppliers and service providers (“suppliers”) and/or franchisees) from various sources, including without limitation the following:
The information collected may be combined with other information and may be used and disclosed in a number of ways by us (directly and/or through the activities of franchisees and/or supplier(s)), to help us better understand and serve our customers, or as otherwise described, including without limitation as described below.
To provide you with, or otherwise respond to your requests for, information and/or services, including but not limited to e-newsletters, access to our webcasts concerning quarterly earnings, marketing and other programs, identifying a Panera Bread bakery-cafe location and letting you know if you qualify for an Operation Donation program.
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ESCAPEROOMCLEVELAND maintains reasonable physical, electronic and procedural safeguards to protect your personal information. Unfortunately though, we can’t guarantee that any safeguards or security measures will be sufficient to prevent a security problem. If you believe your account(s) have been compromised, please immediately Contact Us and take immediate action to remove the credit card. Personal information and non-personal information are stored on computers and servers located in the United States. The United States may not offer a level of privacy protection for personal information as great as that offered in other jurisdictions. Therefore the disclosure of personal information is at your own risk. We make no representation that the practices described in this policy are compliant with laws outside of the United States that apply to the collection, security, use and disclosure of personal information. Email submissions over the Internet may not be secure. Please consider this fact before emailing any personal or confidential information.
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In the event of a transfer or sale of some or all of our business or assets, ESCAPEROOMCLEVELAND may disclose your personal information to those involved in such a transfer or sale of business or assets.
Changing Your Information
Please notify us immediately of a lost or stolen member card. If you need to update, verify or delete your personal information related to a particular Program or service, please edit your account in the area provided, if available as part of a Program, Contact Us, or contact us at Customer Resource Group, ESCAPEROOMCLEVELAND, 440-360-7750.
On occasion, ESCAPEROOMCLEVELAND may conduct or sponsor contests/sweepstakes with the opportunity to win prizes. As part of entering a contest or sweepstakes on-line through this Site or through a third party provider site, certain personal information may be required. This information will be used as described in the applicable Official Contest/Sweepstakes Rules.
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To opt-out of email marketing communications, unsubscribe using the “unsubscribe” choices at the bottom of an email marketing communication from us, or refer to the applicable account page. To opt-out of certain site and online advertising tracking, see Application/Site Usage and Targeted Marketing Information. To opt-out of future offline uses of your personal information, do not use your Program member card(s) or account(s) and contact us at Contact Us and request that your personal information be deleted. Please, note, however, that changes made either in an account area or by contacting us directly may not remove your personal information from specific uses or active marketing or other programs. This information will be updated as soon as reasonably possible, subject to retention for Program administration, dispute resolution, troubleshooting and other valid legal or business reasons. Please note that your historical usage information may remain in our records.
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For More Information
Customer Resource Group
23525 LORAIN ROAD
NORTH OLMSTED, OHIO 44070